Cancellation and Rescheduling Policy

We understand that plans can change! Please review our cancellation and rescheduling policy below. Your signed event agreement contains the specific terms for your booking and controls if there is a conflict. This policy does not limit your rights under applicable law.

Please email all cancellation and rescheduling requests to bookings@thepartygirlsco.com. Include your name and original event date.

Requests are dated when your email is received, using Eastern Time and calendar dates. An email received exactly 14 calendar days before your event meets our advance-notice deadline.

We will acknowledge cancellations in writing. Our response time does not change the date your request was received. Please follow any phone calls, texts, or social media messages with an email to our bookings address.

For cancellations received 14 or more calendar days before your event, your 25% booking and materials deposit is retained, subject to your signed agreement and applicable law. No remaining balance is due. Any payments above the retained deposit will be refunded.

For cancellations received fewer than 14 calendar days before your event, the full contracted event price remains payable under your signed agreement, subject to applicable law and any required adjustments for avoided costs or other mitigation.

All payments already made, including your deposit, count toward that total.

When you request rescheduling 14 or more calendar days before your original event, you may transfer your deposit once to an available date within six months of your original event date, subject to written agreement by both parties.

Additional costs for materials or preparation that cannot be recovered may apply. 

These costs will be explained and must be approved by you before the new date is confirmed.

Requests received fewer than 14 calendar days before your original event are reviewed individually based on availability and preparations already completed. A deposit transfer is not guaranteed.

Requesting a new date does not cancel your original booking. If a new date cannot be agreed upon, your original booking remains in effect unless you cancel it. Cancellation terms depend on when your cancellation email is received.

Your new event date is reserved only after both parties agree to the change in writing. Rescheduling does not renew the one-time deposit-transfer allowance.

For outdoor celebrations, we recommend arranging a covered or indoor backup location whenever possible.

Weather-related changes follow the same cancellation and rescheduling process. Rain or other weather conditions do not automatically guarantee a refund or deposit transfer. Please contact us as soon as possible so we can review the available options together.

If The Party Girls Co. cannot provide the agreed services because of illness, emergency, or circumstances beyond our control, we will refund amounts paid for services not performed unless we mutually agree to reschedule.

To cancel or reschedule your booking, email bookings@thepartygirlsco.com.

For general questions about this policy, email andrea@thepartygirlsco.com.

You can also call or text (772) 212-0828. Cancellation and rescheduling requests must still be submitted by email.

Last updated: October 2026